Shipping policy
Shipping Policy
At PawLustre, we aim to make your shopping experience simple and reliable from checkout to delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during weekends, holidays, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Destinations
We currently ship to customers within the United States.
Shipping Cost
We currently offer FREE standard shipping on eligible orders within the United States. Any applicable shipping charges will always be displayed at checkout before payment.
Estimated Delivery
Most orders are expected to arrive within approximately 5–10 business days after shipment.
Delivery estimates are not guaranteed. Actual delivery times may vary due to the destination, carrier operations, customs processing, weather conditions, holidays, or other circumstances outside our reasonable control.
Tracking Your Order
When tracking information is available, it will be included in your shipping confirmation. Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Multiple Items and Split Shipments
If your order contains multiple products or variants, items may occasionally be shipped separately. If this happens, you may receive more than one package or tracking number. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Incorrect or Incomplete Addresses
Please make sure your shipping information is complete and accurate before submitting your order. If you notice an error after placing your order, contact us as soon as possible at support@pawlustre.com.
Once an order has entered processing or has been shipped, we may not be able to change the delivery address.
Delayed or Lost Packages
If your order is significantly delayed, appears to be lost in transit, or is marked as delivered but cannot be located, please contact us at support@pawlustre.com. We will review the available tracking information and assist you with the next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos or video of the item and packaging so we can review the issue.
Questions
If you have any questions about shipping or your order, please contact: